Refund Policy

Last updated: July 16, 2026

Metras offers two paid plans: Metras Lite ($4.99 USD per month or $39 USD per year) and Metras Pro ($9.99 USD per month or $79 USD per year).

Free trial

New Metras Pro subscriptions on the web include a 7-day free trial. If you cancel before the trial ends, you are never charged. If you do not cancel, the trial converts automatically into a paid subscription and the first charge for your selected plan applies. Charges after a trial converts are normal subscription payments covered by this policy.

Subscriptions

Subscriptions are billed in advance on a recurring monthly or yearly basis. You can cancel anytime from your Account page, using the Manage subscription button, which opens the Paddle customer portal. Cancellation stops future billing, and you keep access until the end of your current billing period. We do not provide pro-rated refunds for unused time, except where required by law or approved under this policy.

Refunds

If you are unsatisfied, contact us within 14 days of a charge and we will review your request. Refunds within this 14-day window are granted at our discretion; we are most likely to refund a first charge shortly after a trial converts, a duplicate charge, or a billing error. We generally do not offer refunds after the 14-day window has passed.

How to request a refund

For web purchases, payments are processed by Paddle, our Merchant of Record. You can request a refund either by emailing basedcal.life@gmail.com from the email address on your account, or directly through Paddle at paddle.net (for example by replying to your Paddle receipt). Both routes reach the same review. Approved refunds are issued by Paddle to your original payment method.

Statutory rights

Nothing in this policy limits refund or withdrawal rights that cannot be waived under the law of your country, for example certain consumer rights in the European Union and the United Kingdom.

Mobile subscriptions

Subscriptions purchased through the Apple App Store or Google Play Store are subject to the refund policies of those platforms. For purchases made through Apple or Google, you may need to request refunds directly through them.

Contact

Questions about billing or refunds: basedcal.life@gmail.com